Please fasten your seatbelts
22.05.2008
Beleaguered BA chief executive Willie Walsh was described as “a man of honour” when he passed up a £700,000 bonus after delivering the airline’s best figures for a decade.
But after the Terminal 5 fiasco comes the inexorable rise in oil prices, which will ensure that the cost of filling up his aircraft in 2008 will for the first time overtake the cost of staffing. And now his pilots have gone to court to enforce a right to go on strike.
It’s certainly a bumpy ride at BA and the boss must have been heartened at coverage of the way the crew reacted to avert a real disaster when their stricken Boeing 777 crash-landed at Heathrow in January.
But if you’re Willie Walsh it seems there’s always something else to bite you on the behind. He has now received a personal letter from his counterpart at betting group Ladbroke, Chris Bell, informing him that he has instructed his 14,000 staff not to fly BA. And all because check-in staff at Barbados tried to bump his 14-year-old daughter and her friend off the flight home.
Your corporate reputation is only as good as your people.

But after the Terminal 5 fiasco comes the inexorable rise in oil prices, which will ensure that the cost of filling up his aircraft in 2008 will for the first time overtake the cost of staffing. And now his pilots have gone to court to enforce a right to go on strike.
It’s certainly a bumpy ride at BA and the boss must have been heartened at coverage of the way the crew reacted to avert a real disaster when their stricken Boeing 777 crash-landed at Heathrow in January.
But if you’re Willie Walsh it seems there’s always something else to bite you on the behind. He has now received a personal letter from his counterpart at betting group Ladbroke, Chris Bell, informing him that he has instructed his 14,000 staff not to fly BA. And all because check-in staff at Barbados tried to bump his 14-year-old daughter and her friend off the flight home.
Your corporate reputation is only as good as your people.



