"Blog eat Blog" - Kevin covers topical news stories, PR dos and dont's in the media, with a touch of Victor Meldrew thrown in. "News Tech & Fun"- Matt covers the latest in media technology and blogging. He looks at the lighter side of the news on a Friday. "What's Hot and What's Not?!"- Sophie keeps us oldies up to date with social media and celebrity worship. "Politik Blog"- Hannah Roberts keeps us informed on the legal aspects of the media, politics, censorship and freedom of speech. "Baby news!" - Aime is on maternity leave. ----------------------------------------------------------------------------
Shock (?) fall in ad revenues
31.03.2008
The Newspaper Association of America has been measuring the advertising revenue of its members for more than half a century. The latest figures show the worst ever fall – 9.4 per cent.
Caught in a pincer movement between the structural decline in the printed newspaper industry and now the Sub-Prime Loans crisis, it’s a bleak picture.
Editor & Publisher, ‘America’s Oldest Journal Covering the Newspaper Industry’, notes gravely: “The drop off points to an economic slowdown on top of the secular (sic) challenges faced by the industry.”
Do they not employ sub-editors any more? If the publishers’ own mouthpiece cannot communicate in intelligible English, what hope have they got?
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The truth is bitter ...
28.03.2008
Rambling through the webosphere, where so much of the communication is polarised between sanitised corporate-speak and unrestrained vitriol, there are occasional gems which provide searing insights into real life.
Civilserf was one. Her chronicle of the folly and futility of work in a government department was so close to the truth that the faceless ones blotted her out.
Her worthy successor is To Miss With Love, a blogging black teacher. Whether you agree with her conclusions or not, this is a passionate (in the true sense of the word) commentary on the state of inner-city education.
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Nightmareliner
26.03.2008
Is there a more cut-throat commercial environment than the aerospace industry – or any sector where they play for higher stakes?
At the time of writing, the Boeing Corporation had still not admitted to further overruns in production of its 787 Dreamliner – although it seems inevitable the first plane will not take to the air for another nine months, with deliveries to customers put back to late 2009. (They have now!)
The original production schedule had the first 787 being delivered to All Nippon Airways in a few weeks time.
It’s not that long ago that Boeing executives were chortling at the problems that Airbus was having in wiring up the in-flight entertainment systems in its super-jumbo A380. Almost unbelievably, the German engineers had been using different – and non-compatible – design software to their French counterparts.
But Boeing now has its own problems with the Dreamliner. Striving for savings in weight, they have had to redesign and retro-fit to the six test aircraft a strengthened wingbox – the rather important bit of the aircraft that joins the wings to the fuselage. Oh, and it’s also where the fuel is stored.
This comes only a few days after the Airbus A380’s first commercial flight into London. It’s two years late, of course, but operating costs are 20 per cent lower than a Boeing 747 – as confirmed by the operator, Singapore Airlines.
Schadenfreude can be best translated as ‘But for the misfortune of my neighbour, life would be unbearable’, but the people at Airbus have sensibly preferred not to comment on their competitor’s problems (so far).
The main lesson for all is perhaps not to let marketing proceed too far ahead of product design and delivery. It seemed such a good idea at the time – but do they now regret it?
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Passionate about cliches
20.03.2008
I have waged a vigorous campaign for the last couple of years to have the word “passionate” banned from all PR and marketing material. Colleagues have responded positively when I gently point out that the word’s impact has been diluted to the point of insipidity.
But when a well-known South West newspaper group uses the phrase in its own PR, it’s getting beyond a joke.
For a word whose classical origins are rooted in extremes of emotion, particularly suffering – e.g. Bach’s ‘St Matthew Passion’ – it represents the laziest of lazy business-speak.
But when yet another corporate chief intones: “I am passionate about ...” what are they actually saying?
Don’t they really mean: “I am extremely enthusiastic about this contract/project ... until the funding runs out or somebody pays me a little bit more to be enthusiastic about something else.”?
Clichés cut no ice with customers.
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Public punch bags
19.03.2008
The Daily Mail must be relieved that the eyewatering cost (£4 million) of finally admitting defeat in their libel battle with billionaire Sheldon Adelson emerged on the same day that the Daily Express and Daily Star grovelled in apology to the parents of Madeleine McCann.
Adelson, chairman of a casino chain and said to be the 12th richest man in the world, will be donating his damages awarded to the Royal Marsden Hospital.
So at least some good came of “one of the most expensive libel actions ever contested in the UK”, one that lasted three years. Actually, I think we all have cause to celebrate – along with the lawyers, of course.
The especially tasteless obsession with the McCann ‘story’ was commercially driven, a calculated gamble that revenue from newspaper sales would offset any subsequent damage, whether to reputation or balance sheet. It looks to have failed miserably.
Much the same process is under way in the wake of the McCartney divorce case. This time, however, the newspaper executives reckon they’re on a ‘shot to nothing’. The target – Heather Mills – is a public punchbag and they’re having a field day. Venal and manipulative she may be, but does any person really deserve this sort of treatment?
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YouTube ‘eye opener’ on an ‘eye closer’
10.03.2008
The power of YouTube was demonstrated again in recent days after a rugby fan’s footage of an incident during the Bristol-Bath derby match at Ashton Gate prompted the authorities to open disciplinary proceedings against the former Welsh international, Gareth Llewellyn.
Bath prop David Barnes, who coincidentally champions player welfare issues as chairman of the Professional Rugby Players Association, was later found to have suffered a fractured eye socket although he had returned to the field in the second half! Somewhat oddly, the clip in question appears to have been the work of a Bristol supporter.
For those of us who remember all kinds of mayhem escaping official censure until ranks of TV cameras provided the disciplinary system with an all-seeing eye, it brings a new dimension to the whole process – especially as the Sky TV coverage missed it entirely.
And the ramifications were not lost on the rugby authorities. A senior figure at Twickenham, a former international referee, confided to me at the weekend that there was lengthy discussion before it was agreed to set the precedent. “A good thing too,” was his view.
Of course, supporters’ video cameras may well have captured incidents before – and this one is still subject to adjudication – but it’s clear that the power of YouTube makes the fan with the shaky videophone now officially part of the disciplinary process in professional sport.
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George ‘unbuttoned’
05.03.2008
I see that today’s Daily Telegraph proclaims “The cardigan is back”, revealing that this most unlikely of style statements is “flying off the shelves as young men in particular follow the trend set by the footballer (David Beckham) and actors like Jude Law and Daniel Craig.”
This is revealed in breathless haute couteur style by Fiona Lambert, design director for George at Asda, who says: "They look great with jeans, but when teamed with a suit guys become the male equivalent of the sexy librarian."
Unfortunately, the Business Section of said Daily Telegraph carries more sobering news that Asda is to close down its George chain of high street stores.
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Just don’t waste my time!
03.03.2008
I have a theory that increasing irritability among those of us who admit to being middle-aged is very much to do with the perception that time passes more quickly as you get older.
I just do not have time to do everything – and anyone or anything intruding on those precious days, hours, minutes or even seconds had better be worthy of my attention.
So, if you are setting up a ‘telephone-based customer service environment’ and it’s designed to communicate with someone like me – full-time job and two teenage children etc – just bear that in mind. Being old-fashioned, we do not equate ‘customer service’ with pressing buttons called ‘hache’ and listening to ‘wallpaper music’ interspersed with poorly phrased pleas to “Stay on the line.”
But remember that call centres have little to do with customer service. The true function of a call centre is to keep your customers at arms’ length – and that can be a very useful tactic if your service to them is sub-standard, as banks and utilities know all too well (are you listening, British Gas?). Websites have only compounded the problem.
If, on the other hand, you want to ‘engage’ your customers, then give them someone to talk to, someone with the knowledge and authority to resolve their problem. After all, how much is your reputation really worth?
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