BBC's Revelations Could Lead To Problems With Trust
25.07.2007
It's been a shocking few days for the BBC revelations with news that employees on six shows, including the flagship programmes Children in Need and Comic Relief, misled viewers over TV phone-ins turned a serious incident into a full-blown crisis.
Senior figures privately accept that further examples of sharp practices and corner-cutting will emerge as the BBC examines over a million hours of output going back two years.
Staff were 'angry' and 'appalled' after Thompson spoke last Wednesday, according to insiders, furious that the actions of a few had plunged the corporation into what some insist is its biggest crisis since the Hutton inquiry. 'After everything we've gone through recently this was a real head-in-hands moment for Mark Thompson,' said once source.
Esther Rantzen, who with Terry Wogan co-presented the first Children in Need in its current format, said: 'Mark Thompson was absolutely correct to take this very seriously indeed, because although these incidents are nothing to do with the Children in Need charity itself, people have to be able to trust the BBC. That's what the public have been able to rely on in the past and we've got to ensure they also can in the future.'
The BBC's announcement late on Friday that former executive Will Wyatt will conduct an independent inquiry into the Queen controversy will go some way towards reassuring the BBC's critics - and its viewers - that it is serious about restoring public trust in the organisation.
A separate inquiry into the phone-in incidents is also under way after the director-general told the BBC Trust about the latest lapses last Wednesday afternoon, and the Trust's chairman Sir Michael Lyons has given it a year to put its house in order.
Some inside the corporation fear it could take longer than that to repair its tarnished reputation. Other senior industry figures - like Peter Bazalgette, chief creative officer of Big Brother creator Endemol - insist that in a TV industry afflicted by a crisis of trust between broadcasters and their viewers: 'The BBC is far better than many. It is certainly not the worst offender.'
The fact that the BBC is funded by the taxpayer means it must meet higher standards than its competitors. In an interview which is due to be broadcast today shadow media secretary Jeremy Hunt tells ITV1's News Hour: 'The reason that we pay [the licence fee] is because we want the BBC to be the gold standard in British broadcasting.'
Many still believe that the most serious error was made the week before last when a 'promo' for the documentary about the Queen, made by independent production house RDF, was cut to imply that she had walked out of a shoot following a frosty exchange with the celebrity photographer Annie Leibovitz.
BBC1 controller Peter Fincham, who commissioned the show, subsequently discovered that the footage of the Queen walking out had actually been filmed as she arrived, but by then he had flagged up the incident to a group of excited journalists at a press briefing.
The promo for the Queen is a classic example of TV trickery. While senior figures accept that apologies and public displays of contrition are necessary, some would also like to see executives mount a robust defence of the corporation.
That may happen on Tuesday, when deputy director-general Mark Byford and chief operating officer Caroline Thomson are hauled before the House of Commons media select committee to be questioned about the affair.
This is a very high profile case that I guess will feature in the media for many more months to come, let's hope the BBC can start to build on its reputation again and fill us all with confidence by producing 'real and 'true' documentaries and shows.



